Responsibilities and Liabilities

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SUARTUR (PT Suar Nusa Jaya Tours) and its associates act only as agents of the various transportation companies, hotels, airlines, etc that serve you and your clients. They are therefore free from responsibilities for any loss, damage, destruction and/or other irregularities which may arise from or are caused by the neglect of such companies which are involved in the component or part of the tours.

SUARTUR (PT Suar Nusa Jaya Tour) and its associates should under no circumstances be liable for any expenses which arise from injury, death, disruption of the program or tour, etc which are caused by, contributed to or by the consequences of war, political action, strikes, natural disasters and/or other cases which are beyond our control.

SUARTUR (PT Suar Nusa Jaya Tour) and its associates reserve the right to change, cancel part of or the whole program, without notice in advance, if it is found to be in the best interest of all concerned. In the event of decrease in the costs, SUARTUR (PT Suar Nusa Jaya Tours) and its associates will refund its client or their agents the amount equal to and limited to such a decrease in costs.

SUARTUR (PT Suar Nusa Jaya Tours) and its associates will not honor clients who do not have sufficient documentation or means of support from their agents, such as for payment and/or exchange orders, etc.

No employee or agent of SUARTUR (PT Suar Nusa Jaya Tours) nor any of its associates are authorized to commit SUARTUR (PT Suar Nusa Jaya Tours) to any variation of the preceeding conditions, tour conditions, billing systems, tour prices, etc unless it is given in writing and signed by the President Director and/or the Director of Inbound Tour of SUARTUR (PT Suar Nusa Jaya Tours).

Rates: This rates are quoted nett per person in US Dollars based on current exchange rates and are valid as from and subject to change without notice, adjusted to the market fluctuation.

Inquiries & Reservations: Inquiries and Reservations for services should be sent to SUARTUR (PT Suar Nusa Jaya Tours), Jalan By Pass I Gusti Ngurah Rai No. 30 PO Box 3206 Denpasar Timur 80237, Bali - Indonesia, Telp. 062-361-462037, Fax. 062-361-462636, E-mail: reservation@suartur.com. or preferebly by minimum details are required in order to fulfill the reservation efficiently. Please state names of clients or group, exact arrival/departure dates with flight details, number or pax, name of hotel, sightseeing, meal plans, etc.

Replies & Confirmations: All replies and confirmation will be made at the shortest possible time either by e-mail or fax or letter.

Cancellations: A one night cancellation fee of the total rooms confirmed will be charged if notice and cancellation is received at the last moment or on condition to the prior agreement of both parties.

Refunds: No refunds or reductions will be made to any clients/group member for any unused portion of tours or meal unless there is previous advice made in a due course of time. The minimum time notification of group cancellation is two weeks before arrival date.

Invoices: Soon after the completion of our services, an invoice will be sent to your office.

Terms of Payment: Payment must be made three weeks before group arrival and three weeks after receipt of our invoice for individuals by swift our bank:
Swift Code: BDNEIDJAXXX Bank Negara Cabang Denpasar
Jalan Gajah Mada No. 3 Denpasar, Bali - Indonesia.
AC US$ No: 3081411.0491.7
I/F NAME : Dr. Jro Gde Karang T. Suarshana, MBA

In case of late payment an additional amount of 1,5 % interest will be charged per month to the amount of invoices pending/overdue.

Vouchers: Please issue a voucher for all services required, clearly explaining services to be provided. A duplicate of the voucher must be forwarded to our office well in advance to confirm your acceptance of the arrangements made. The original voucher should be handed to us by your clients on arrival for invoicing.

Children's Discount: Chindren under 9 years sharing a room with parents pay 50 % of adult fare.

Packages Include: Transfers and tours by air-conditioned vehicles where available. Accommodations at hotels as stated, based on sharing twin, meals based on itinerary. Admissions fees for places visited and guide fees.

Packages Exclude: Airfares, airport tax, optional tours, personal expences such as laundry, telephone, tips, excess baggage, etc.




 

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